Your privacy is a top priority at Chatorla.
At Chatorla, your privacy matters. This policy explains what data we collect, how we use it, and how we protect your information when you use our website and live chat services.
We are committed to being transparent, responsible, and careful with your personal data.
Transparent data practices for modern customer communication.
Chatorla is built to help businesses talk with visitors in real time while keeping data handling clear, secure, and respectful.
We do not sell personal data.
Your information is used to operate, improve, and support Chatorla. We do not sell your personal information to third parties.
Security is part of the product.
We use industry-standard measures, including secure servers and encryption practices, to help protect customer and visitor data.
You can contact us anytime.
For privacy questions, data requests, or concerns, our support team is available at support@chatorla.com.
1Information We Collect
When you use Chatorla, we may collect information that helps us provide live chat, visitor engagement, support, and account services.
Personal Information You Provide
- Account and contact details: Name, email address, phone number, company information, and similar details when you sign up, contact us, request support, or use our services.
- Messages and requests: Information you submit through forms, support conversations, live chat, or feedback channels.
Usage & Interaction Data
- Website and product activity: Pages you visit, features you use, chat messages, timestamps, and interaction details.
- Device and technical information: IP address, browser type, operating system, device details, approximate location, and performance logs.
Cookies & Tracking Technologies
Cookies and similar tools help us improve your experience, analyze trends, remember preferences, and customize content across our website and services.
2How We Use Your Information
Your data is used to deliver Chatorla's live chat experience, improve product performance, and support the businesses and teams that rely on our platform.
- Deliver and improve Chatorla's live chat and visitor engagement services.
- Respond to inquiries, support requests, product questions, and feedback.
- Share updates about product changes, service improvements, or new features.
- Understand how visitors and customers use our platform so we can enhance performance and usability.
- Personalize your experience on our website and inside Chatorla.
3How We Share Your Information
We never sell your personal data. We may share information only when it is necessary to operate Chatorla, comply with legal obligations, or support business continuity.
- Trusted Service Providers: Partners who help us host, operate, secure, analyze, or improve Chatorla.
- Legal Requirements: When required by law, government regulation, court order, or valid legal process.
- Business Changes: In connection with mergers, acquisitions, financing, restructuring, or transfers of assets.
4Cookies & Tracking
Chatorla uses cookies and similar technologies to make the website and product experience smoother, more secure, and more useful.
- Remember your preferences and improve your browsing experience.
- Analyze site usage, product activity, and performance trends.
- Deliver relevant content, features, and product improvements.
You can manage or disable cookies through your browser settings. Some parts of the website or service may not work properly if cookies are disabled.
5Data Security
We protect your data using industry-standard security measures, including encryption practices, secure servers, access controls, and ongoing monitoring.
While no online service can be guaranteed to be 100% risk-free, we continuously work to safeguard your information and reduce security risks across our systems.
6Your Privacy Rights
Depending on your location, you may have certain rights related to your personal data. These rights may include the ability to:
- Access or request a copy of your personal data.
- Correct inaccurate or outdated information.
- Request deletion of your data.
- Opt out of marketing communications.
- Withdraw consent at any time where consent is the basis for processing.
7Children's Privacy
Chatorla is not intended for children under 13, or the legal age in your jurisdiction. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
8Changes to This Privacy Policy
We may update this Privacy Policy occasionally. All updates will appear on this page with a revised Effective Date.
We encourage you to check this page regularly so you can stay informed about how Chatorla protects and handles your information.
9Contact Us
If you have questions or concerns about how your data is handled, please reach out. We are here to help you understand your options and resolve privacy-related questions.
We are ready to help.
Have a privacy request, data question, or concern about how Chatorla handles information? Contact our team and we will respond as quickly as possible.